# Hatcel

> Hatcel is an Australian all-in-one booking and venue management platform for activity and entertainment venues. Take online bookings and manage customers, gift cards, waivers, payments, POS, and automated workflows from one place.

Hatcel is a cloud-based SaaS platform used by Australian venues, activity centres, tour operators, and other experience-based businesses to run online bookings, staff schedules, customer records, payments, gift cards, waivers, and automated workflows from a single dashboard.

## Key Features

- **Online Booking Portal**: Customisable public booking flow for customers to browse activities, select dates, and pay online
- **Customer Portal**: Authenticated area where customers manage bookings, view gift card balances, sign waivers, and invite guests
- **Gift Cards**: Sell and manage digital gift cards with automated delivery and redemption tracking
- **Automated Workflows**: Trigger-based automations for emails, SMS, status changes, tagging, and more
- **Waivers & Consent**: Digital waiver signing with version tracking and compliance
- **Point of Sale**: In-person POS terminal for walk-in bookings and on-site payments
- **Team Management**: Role-based permissions, staff scheduling, and multi-location support
- **Payment Processing**: Stripe-powered online and in-person payments with refunds, credits, and split billing
- **Customer Management**: Built-in CRM with tags, lists, notes, and communication history
- **Analytics & Insights**: Traffic sources, geo-location data, booking trends, and revenue reporting
- **Reviews & Feedback**: Collect and manage customer reviews linked to bookings
- **Multi-Location & Custom Domains**: Manage multiple venues and run white-label booking portals on your own domain
- **Phone System**: The venue's number runs through Hatcel, so calls are recorded, transcribed, classified by outcome and matched to the customer, with an AI voice agent that books against live availability
- **Maintenance**: Fault reports, work orders and day-based service schedules per asset, where taking an asset out of service removes it from bookable capacity
- **Devices**: Register tills and tablets to a venue with single-use pairing codes, a PIN lock instead of a full sign-in, and remote revocation

## Use Cases

- Activity and experience providers (escape rooms, paintball, go-karting, axe throwing)
- Venues, event spaces, and adventure parks
- Tour and experience operators
- Salons, spas, and fitness studios
- Any business that takes bookings for experiences or activities

## Product Pages

- [Booking calendar](https://hatcel.com/bookings): resource-by-time grid, availability engine, drag to reschedule, day sheet
- [Phone system](https://hatcel.com/phone): call recording, transcripts, outcomes, missed-booking queue, AI voice agent
- [Point of sale](https://hatcel.com/pos): touch register, walk-in bookings against live availability, cash and card
- [Customer portal](https://hatcel.com/portal): self-service bookings, digital ticket, split payment, wallet and loyalty
- [Marketing automation](https://hatcel.com/marketing): visual automation builder, booking-aware email blocks, SMS, segments
- [Reporting](https://hatcel.com/reporting): revenue and utilisation dashboards, marketing attribution, conversion funnel
- [Products](https://hatcel.com/products): activities, packages, events, inventory, gift cards, collections, per-venue stock
- [Maintenance](https://hatcel.com/maintenance): fault reports, work orders, service schedules, asset availability
- [Devices](https://hatcel.com/devices): device registration, pairing codes, PIN lock, remote revocation
- [Multi-venue](https://hatcel.com/groups): one workspace, many venues, shared catalogue and customers

## Company

- [About](https://hatcel.com/about): mission, values and who builds Hatcel
- [Contact](https://hatcel.com/contact): email, phone and demo booking, Sydney, AEST hours
- [Platform status](https://hatcel.com/status): live health check of every service

## Documentation

- [Full product documentation](https://hatcel.com/llms-full.txt)
- [Hatcel homepage](https://hatcel.com)